Legal
Return & Refund Policy
Last updated: 8 June 2026
1. Merchandise — change of mind
You may return unworn, unwashed merchandise in its original condition within 7 days of receipt for a refund (less return shipping) or store credit. Customised items (printed names, made-to-order sizes) are not eligible for change-of-mind returns.
2. Faulty or incorrect merchandise
If your order arrives damaged, faulty or incorrect, contact us within 48 hours of delivery at padlangs@gmail.com with photos and your order number. We will arrange a replacement or full refund at no cost to you, in line with the South African Consumer Protection Act (CPA).
3. How to start a return
- Email padlangs@gmail.com with your order number and reason.
- Wait for a return authorisation and shipping address.
- Send the item back within 7 days of approval.
- Refunds are processed within 7 business days of us receiving the item, to the original payment method.
4. Missions
Mission bookings follow the cancellation schedule set out in our Terms & Conditions. In short: deposits are non-refundable inside 30 days; full forfeiture inside 14 days. If we cancel a mission, you receive a full refund of monies paid to us, or the option to transfer to a future date.
5. Payment processor fees
PayFast transaction fees on refunded payments are absorbed by Padlangs ZA for faulty merchandise. For change-of-mind returns and customer-side cancellations, the processor fee may be deducted from the refund.